Postage and Returns Policy

Bubcarrier offers FREE Australia wide postage on all our products over $75.00. Products less than $75.00 there is a fixed shipping cost of $6.00, except items under $15 are sent by ordinary Australia Post and have FREE postage. Orders are packed and shipped within 2 business day and will take between 2-10 days depending where you are in Australia.  You will be emailed tracking information on all orders except those items under value of $15 as they will be sent ordinary post.

Returns Policy

Faulty Product

If you find your product is faulty in any way please contact Melissa Luhrman on 07 3283 8141 or 0438 195 669 or email melissa@bubcarrier.com.au. You will be supplied with a return address details, once your product is received you will be able to receive a full refund or given a store credit. Please expect your refund to take approximately 28 days which includes, postage time, processing internally and through your bank.

If you registered as a customer and you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Not happy with your product

If you are not happy with your product in any way you can return it undamaged with its original packaging within 21 days of your purchase and will be given a store credit. Please contact Melissa Luhrman on 07 3283 8141 or 0438 195 669 or email melissa@bubcarrier.com.au before returning your product.

 

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